Question 1

What is Revv?

Accepted Answer

Revv is a self drive car rental service that provides you with all the privacy, fun and convenience of your own car, without the hassles of owning and maintaining one. We provide self drive car rentals for round-trips, outstation one-way, local one-way and weekly commute trips. We drop and pick-up cars from your doorstep, so that you can spend time on the more important thing - your drive! The doorstep drop and pick-up of cars is our standard way of serving you, and is available throughout the areas served by us.

Question 2

Am I eligible to use Revv's services?

Accepted Answer

To avail Revv's services, you must be at least 21 years old, and your driving license for Light Motor Vehicles must be at least 1 year old (at the time of starting the trip). Driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.

Question 3

Which are the areas where I can avail Revv's services?

Accepted Answer

We are currently serving in Bangalore, Hyderabad, Chennai, Mumbai, Pune, Delhi NCR, Chandigarh, Jaipur, Visakhapatnam, Mysore, Coimbatore, Mangalore, Kolkata, Kochi, Ahmedabad, Trivandrum, Surat, Tirupati , Vijayawada, Bhubaneswar, Nagpur & Vadodara. Delhi NCR : We are covering most parts of Delhi & Gurgaon and some parts of Noida & Ghaziabad. Hyderabad, Bangalore, Mumbai, Pune, Jaipur, Chennai, Visakhapatnam, Mangalore, Kolkata, Kochi, Ahmedabad, Trivandrum, Surat, Tirupati, Vijayawada, Bhubaneswar, Nagpur & Vadodara : We serve the main city and the airport area.

Question 4

Is there a "Kilometres limit" to how much I can drive?

Accepted Answer

For round-trips and local one-way trips, it depends on the pricing plan that you select. If you go for the “Unlimited kms” pricing plans (available only without fuel, and only for bookings whose duration is more than 24 hours), there is absolutely no limit to the kilometres that you can drive, and you have complete flexibility of driving the car as much as you want. Revv it up! Other pricing plans have a "Kilometres limit", which varies based on the plan selected. You can still drive beyond the kilometres limit, but the additional kilometres clocked will attract an additional charge. For outstation one-way trips, each route has a fixed "Kilometres limit", based on the distance between source and destination. You can still drive beyond the kilometres limit, but the additional kilometres clocked will attract an additional charge. For Switch, there is a monthly limit of 2500 Kms. This limit has been designed to ensure that it should suffice for the vast majority of private usage requirements. You can still drive beyond the kilometer limit, but the additional kilometer clocked will attract an additional charge. The Kms will accumulate, on a pro-rata basis, for the period of your subscription (e.g. if you subscribe for 6 months, you will be entitled to 15,000 Kms, beyond which there will be an additional charge per km).

Question 5

Are there restrictions on where I can travel?

Accepted Answer

All of our cars are equipped with an All India Tourist Permit, so you are free to drive anywhere in the country. All India Tourist Permit means that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders. However, we do not permit taking Revv vehicles to Leh/Ladakh region, Kaza/Nako region and spiti valley. We also advise you to avoid bad terrains (especially in non- SUV cars) and areas affected by civil unrest.

Question 6

Do I have to bring the car back to the same location?

Accepted Answer

No. You can choose different delivery and pickup locations within the same city, or even across cities (i.e., get a car delivered in one city, and have it picked up in another). However, this needs to be specified before the start of the booking at the time of booking confirmation/modification.

Question 7

Can I book a one-way trip?

Accepted Answer

Yes, you can choose different delivery and pickup locations within the same city, or even across cities (i.e., get a car delivered in one city, and have it picked up in another). However, this needs to be specified before the start of the booking at the time of booking confirmation/modification.

Question 8

Can I book for any period of time?

Accepted Answer

For round-trips and local one-way trips, the minimum rental period is 10 hours. For outstation one-way trips, the minimum rental period varies by the route selected. There is no upper limit on the rental period (you can book your car for as long as you want). Also, for longer bookings, we can offer you mouth-watering deals. Just in case you want to book the car for longer than 30 days, please feel free to call us for special deals.

Question 9

What is Peak Season? Are the prices different during Peak Season?

Accepted Answer

Peak season refers to festive periods of very high demand. Our hourly rental tariffs are different for weekdays (Mon-Fri), weekends (Sat-Sun) and the Peak Season. The dates and prices for the Peak Season are mentioned on our tariff page.

Question 10

How do I make a booking?

Accepted Answer

Booking with us is quick and easy. You can make a booking through our app, website or by giving us a call at +91-9250035555. Just select the type of trip you want (round-trip, or local one-way, or outstation one-way), date and time of your trip, key in your location/route and choose the type of car you want. Then enter your payment details, confirm payment and you are ready to go!

Question 11

What if I need to modify or cancel my booking?

Accepted Answer

You can modify or cancel your booking through either our app, website or by calling us. Our ability to modify/cancel the booking and the relevant charges depend upon your time of informing us and availability of cars. Please refer to our Fee policy for more details on the allowable modifications and applicable charges.

Question 12

What happens if I return the car late?

Accepted Answer

We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our Fee policy for more details on late fees and extension charges

Question 13

If I return the car before the scheduled end time of my booking, do I get any refunds?

Accepted Answer

In case of shortening, we can try arranging an earlier pickup of the car, if you inform us at least 3 hours before your preferred pick-up time. However, no charges or refunds will be applicable on the base fare for the original trip.

Question 14

What all is included in my booking?

Accepted Answer

Our prices include the rental charge, insurance and VAT. For round-trips and local one-way trips, you have the option of “with fuel” and “without fuel” pricing. In “with fuel” pricing, prices include fuel. In “without fuel” pricing, prices exclude fuel. Outstation one-way trips are available only “without fuel” . Our prices do not include tolls, inter-state taxes and parking. No hidden charges!

Question 15

What modes of payments are accepted?

Accepted Answer

We accept payments by credit cards, debit cards, net-banking and PayTM/PayU wallets. Payments need to be made in advance through our website or mobile app.

Question 16

Do I get any reimbursement for the fuel I fill in my Revv car?

Accepted Answer

For “with fuel” pricing: If you need to refuel during your journey, we will reimburse the cost. Just show the fuel bills to our delivery executive at the time of returning the car, and allow him to take a photograph of them. Please do NOT hand-over the original bill to the delivery executive, we will not be responsible for loss of bills handed over to the delivery executive. Please note that: Fuel bills need to be shown to our delivery executive at the time of return, we will NOT be able to reimburse fuel bills shared with us later.The fuel expense needs to reconcile reasonably with the distance travelled.The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the user, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India).The date on the fuel bill should fall within the booking period.Hand-written fuel bills will be considered invalid.For “without fuel” pricing: We give you a full tank, and we need the same back from you. Hence there is no need for any fuel reimbursements. In the rare instances where we give you less-than- full tank fuel, and you return us more fuel than what you got from us, we will reimburse the difference.

Question 17

Who pays for parking and tolls/inter-state entry taxes?

Accepted Answer

These expenses depend on your usage, hence you need to pay for them.

Question 18

Do I need to pay the fines incurred during my booking, due to parking/traffic violations?

Accepted Answer

Yes.

Question 19

How much time does it take to get my refund back?

Accepted Answer

All refunds are typically made within 10 days of completing the bookings. However, in some cases, there might be some procedural delays from the banks. Please do let us know in case your refund has not been credited to your account within 10 days and we will make sure we do everything we can to expedite it.

Question 20

What documents do I need to take the delivery of my Revv car?

Accepted Answer

While taking the delivery of your car, you will need to show your ORIGINAL Driving License and ID proof (same as the ones whose details you provided while making the booking). These documents will be verified for validity. In case these documents are unavailable/invalid/unverifiable, your booking will be subject to cancellation. Revv’s decision in this matter will be final and binding. Please note that driving license printed on A4 sheet of paper (original or otherwise) will not be considered as a valid document.

Question 21

How do I check-in for my booking?

Accepted Answer

Our delivery executive will deliver the car to your doorstep. Before he hands- over the car to you, he will share with you a pre-filled checklist that summarises the car’s condition at that time. Please confirm the details in the checklist, sign it and you are good to go. In case any information in the checklist is not correct, please notify the delivery executive or call us.

Question 22

What do I do if the vehicle breaks down or if I meet with an accident?

Accepted Answer

In such cases, please notify us Revv immediately (by calling) and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.

Question 23

How do I check-out from my booking?

Accepted Answer

On your return, please check-out from your booking using our app. You also have the option of calling us to notify. Even if you forget to notify us, you will be charged only till the actual end time of your booking.

Question 24

What are the requirements when I drive across a State border?

Accepted Answer

Each State has different procedures and regulations. Most States will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All Revv cars are equipped with original copies of the RC Card, Insurance Note, Self-Drive License, and the All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well.