Question 1

Is home delivery of the car available?

Accepted Answer

Yes, we provide doorstep delivery if your location is inside our serviceable area. Delivery is not available between 12 AM and 4 AM. The home delivery charge varies based on the chosen city. You can choose different delivery and pickup locations within the same city, without any extra cost other than the standard delivery/pickup charges. However, this option needs to be availed while creating the booking, before it is confirmed. You may also modify the booking later, however, it will then attract applicable modification charges.

Question 2

Can I pick up the car myself?

Accepted Answer

Yes. You can choose self-pickup from available pickup locations during booking. The main driver must be present with original documents .

Question 3

When will I receive the car?

Accepted Answer

For home delivery, delivery executive details are shared 1 hour before trip start . The car arrives within the next hour. For self-pickup, arrive at the hub at your booking start time.

Question 4

Where can I take the rental car?

Accepted Answer

You can drive anywhere in India. However, tolls, state entry taxes, and permits must be paid by you. Travel to restricted areas like Leh, Ladakh, Spiti Valley, Kaza, Nako is not allowed.

Question 5

Are one-way bookings (inter-city pickup & drop) allowed?

Accepted Answer

No. Pickup and drop locations must be in the same city.

Question 6

Can I extend my booking?

Accepted Answer

Yes, you can extend through the app if the car is available. Extra charges apply.

Question 7

What if I return the car late?

Accepted Answer

Late returns are charged per hour as per late return policy. In cases of extreme delay or extension without prior notice you will attract a late return penalty. We request you to return the car on time as it can cause trouble to the next customer (i.e., the person whose booking starts after yours ends).

Question 8

If I return early, will I get a refund?

Accepted Answer

No refund is given for unused rental hours. Kindly inform us at least 3 hours before your new pick-up time.

Question 9

Special rules for Goa, Surat, Nagpur, Dehradun, Tirupati, Amritsar, Jaipur, Siliguri, Lucknow, Vizag, Bhubaneshwar, Kochi, Indore and Jodhpur rentals

Accepted Answer

Minimum booking: 1 day No hourly bookings Balance payment made at delivery Self-pickup not available Cancellation = advance amount non-refundable Inter-State travel = Not permitted for GOA bookings. Any Violation will result in a penalty of Rs 10,000.

Question 10

What is the security deposit?

Accepted Answer

A refundable deposit between ₹1,000 and ₹5,000 is taken depending on city, car model and trip duration.

Question 11

How can I pay?

Accepted Answer

You can pay using cards, UPI, net banking, or wallets.

Question 12

Can I pay part now and part later?

Accepted Answer

Yes, partial payment is allowed for some bookings. Remaining amount is paid before or at delivery.

Question 13

Can I pay on delivery of the car?

Accepted Answer

Yes, we have 'pay at delivery' option available for selected bookings. This flexibility is only available with our services.

Question 14

What is the fuel policy?

Accepted Answer

The car may not be delivered with a full tank. Return the car with the same fuel level. If you refuel more, you will be reimbursed.

Question 15

Who pays for tolls, FASTag, and parking?

Accepted Answer

You pay. FASTag charges are deducted from your final invoice.

Question 16

Who pays traffic fines?

Accepted Answer

Any traffic challans during the trip are your responsibility . The challan charges will be deducted from your security deposit.

Question 17

When will I get my refund?

Accepted Answer

Refunds (deposit balance) are usually processed within 48 hours after trip completion.

Question 18

Do I get any reimbursement for the fuel I fill in my Revv car?

Accepted Answer

If you are returning the car with more fuel than what was received by you at the time of delivery, we will reimburse you for the difference in fuel along with the security deposit. You will receive this after the final invoice has been generated.

Question 19

When is the final invoice generated?

Accepted Answer

48 hours after the completion of the trip. The balance amount post deduction of toll charges, fuel difference charges, extra kms charges, damage charges, challan charges whichever applicable be refunded at the same time as invoice generation.

Question 20

Can I get any special discounts or offers?

Accepted Answer

Yes, we have a huge list of promo codes that offer very good discounts. Find the codes in the offers section on the app.

Question 21

What cars do you have?

Accepted Answer

We have all kinds of cars ranging from 4 seaters to 7 seaters . We have cars from Maruti Suzuki, Hyundai, Toyota, Mahindra, Tata, Honda, KIA , and etc. More details on the availability of the cars can be found on our app and website at the time of booking.

Question 22

Can I choose a specific car number or exact vehicle?

Accepted Answer

No. You get the car model you booked, but the exact vehicle depends on availability.

Question 23

Will the car be clean and serviced?

Accepted Answer

Yes. Every car is inspected and cleaned after each trip.

Question 24

How is car condition recorded?

Accepted Answer

Photos and a checklist are recorded at delivery so you are not charged for old damages.

Question 25

Is there a speed limit on rental cars?

Accepted Answer

Yes. Maximum speed allowed is 120 km/h . Some cars are limited to 80 km/h due to state rules. Over-speeding penalties may apply.

Question 26

What documents are inside the car?

Accepted Answer

RC copy, PUC, insurance, permits.

Question 27

What are the requirements when I drive across a State border?

Accepted Answer

Each State has different procedures and regulations. Most States will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All Revv cars are equipped with original copies of the RC Card, Insurance Note, Self-Drive License, and the All India Permit . For many states, the state entry tax can be paid online as well.

Question 28

What is the amount that I must pay at a State border crossing?

Accepted Answer

Prices vary depending on State and vehicle type (larger vehicles have higher tolls/taxes).

Question 29

What do I do if a border officer at the State RTO crossing is causing a problem?

Accepted Answer

This should not occur since all of Revv's vehicles are equipped with all the necessary documents. In the event that an incident arises, please give us a call , and we will do our best to help you get back to driving.

Question 30

Do your cars have the company logo or company branding?

Accepted Answer

We do have logos on a limited number of cars in our fleet.

Question 31

Can I get a white-plate car without any branding or logo?

Accepted Answer

No. We cannot promise you a specific car. Our team allocates the car on the basis of availability of the chosen car model.

Question 32

Can I get the photos of the car?

Accepted Answer

No, we do not provide photos of the car. We cannot promise you a specific car, only the specific model chosen during booking. Rest assured that the car you receive will be in absolutely perfect condition.

Question 33

What if the car breaks down or runs out of fuel during my trip?

Accepted Answer

Call customer support immediately. Roadside assistance will be arranged. If urgent, you may repair at a nearby garage and get reimbursed with bills. We have a 24*7 Support Center and on-ground partners across India.

Question 34

What if I have an accident?

Accepted Answer

Call support immediately. Do not leave the location until guidance is provided.

Question 35

Who pays for car damage?

Accepted Answer

Charges depend on the damage protection plan selected .

Question 36

What is the Trip Protection Plan?

Accepted Answer

If you choose this plan, your maximum damage liability is ₹3,000 . Without it, you may be liable up to ₹20,000 .

Question 37

What if I leave something in the car?

Accepted Answer

We will do our best to help you find your belongings if you inform us soon enough. We cannot guarantee recovery . Please check the car thoroughly before return.

Question 38

What happens if I lose the car key?

Accepted Answer

Call support immediately. We will try to arrange alternatives. Charges will apply.

Question 39

What if my booked car is unavailable?

Accepted Answer

You will get a similar or upgraded car at no extra charge .

Question 40

What if I am not happy with the car at delivery?

Accepted Answer

We try to replace it at no extra cost given sufficient time. If not possible, booking amount is refunded (delivery charges may be deducted).

Question 41

Can I change my pickup/delivery time or location?

Accepted Answer

Yes, subject to availability. You must inform us a minimum of 3 hours before . Modification charges may apply.

Question 42

Can I change my travel dates after booking? What charges apply?

Accepted Answer

Yes. You can modify or cancel through the app, website, or by calling us. Charges depend on your time of informing us and availability. On modifying or cancelling, charges apply as per our Cancellations & Modifications Policy . Please refer here Trip Extension Charges When you extend Condition Charges applied Extension before trip starts Anytime before trip start — ₹500 + revised fare for extended hours Extension after trip has started Anytime during the trip Car available Revised fare for extended hours + 20% surcharge on hourly base fare + ₹500 modification charge Anytime during the trip Car not available (booked for another customer after your trip) / late return / Revised fare for extended hours + 20% surcharge on hourly base fare + ₹300 per hour penalty (Max Penalty Charges: ₹2,500) Tip: Last-minute extensions cost more, Extend early if needed ✅

Question 43

What are your modification charges?

Accepted Answer

Any kind of modification will incur a minimum of Rs 500 as modification charge, in addition to other applicable charges like base fare changes.

Question 44

How to cancel a booking? What are the cancellation charges?

Accepted Answer

You can cancel through the app or by contacting customer support. Cancellation charges apply depending on the time of cancellation. Trip Cancellation Charges When you cancel Cancellation charges Refund status More than 24 hours before trip start ₹500 flat cancellation fee Remaining amount refunded Between 24 and 3 hours before trip start 50% of base fare (Max amount charged ₹3,500) Balance amount refunded Within 3 hours of trip start or after trip start 100% of base fare (Max amount charged ₹5,000) + doorstep delivery charges No refund

Question 45

Who can rent a car from us?

Accepted Answer

Anyone who is 21 years or older can rent a car. You must have a valid Indian LMV (Light Motor Vehicle) driving licence that is at least 6 months old . You must show the original driving licence or a valid DigiLocker version at the start of the trip. Printed copies on paper, screenshots, M-Parivahan app licences, and commercial driving licences are not accepted. In some cases, we may also ask for an additional local ID or travel proof for verification.

Question 46

Can international tourists, foreigners, or NRIs rent a car?

Accepted Answer

Yes. International travellers and NRIs can book a self-drive rental car in India. You need: A valid International Driving Licence Your Passport An International Driving Permit (IDP) that is valid in India

Question 47

How does the car booking process work?

Accepted Answer

Booking a self-drive rental car is simple. Open the app or website → choose your city → select pickup date and time → choose your car model → complete payment → booking confirmed. You will receive booking details and instructions before your trip.

Question 48

How early should I book my rental car?

Accepted Answer

You can book as late as 3 hours before your trip start time . However, for better car availability and lower prices, we recommend booking 1–2 days in advance , especially on weekends and holidays.

Question 49

What is the minimum and maximum rental duration?

Accepted Answer

Rental Plans: Minimum 8 hours, maximum 60 days Subscription plans: Minimum 7 days, up to 24 months

Question 50

What is the difference between rental & subscription? What are the short-term vs long-term plans?

Accepted Answer

A rental plan allows you to book a car for a minimum of 8 hours to a maximum of 60 days. A subscription plan allows you to book for a minimum period of 7 days and maximum of 24 months. Rental plans give you a higher kilometer limit compared to subscription plans. Subscription plans are significantly cheaper compared to rental plans.

Question 51

What rental packages do you have?

Accepted Answer

We offer 3 packages based on kilometer limit - 11km per hour, 16 km per hour, 20 km per hour . The additional kilometers are charged based on the car model chosen and varies from Rs 5 per km to Rs 12 per km .

Question 52

What subscription packages do you have?

Accepted Answer

A: We offer 6 packages based on duration of the booking - 7 days, 14 days, 30 days, 60 days, 1 year, 2 years .

Question 53

Can I book more than one car?

Accepted Answer

Yes. You can book multiple cars on the same account for different dates. If you need multiple cars at the same time, each booking must be made with a different driver account and valid documents. Alternatively you can reach out on our support channel to help with this.

Question 54

Can I add a second driver?

Accepted Answer

Yes, you can add a co-driver. Their ID must be shown during delivery. The booking must still be under the primary driver's name.

Question 55

Are pets allowed in the rental car?

Accepted Answer

No. Pets are not allowed because some customers may have allergies.

Question 56

Does Revv own the cars?

Accepted Answer

Yes — most of them. Revv runs one of India's largest company-owned self-drive fleets, and we add cars from verified partners to give you more choice and coverage. Every car, ours or a partner's, clears the same quality and safety inspection before it reaches you and comes with the same Revv support throughout your trip.

Question 57

Will I get a GST invoice for my booking?

Accepted Answer

Yes, if your car is from Revv's own fleet or a GST-registered partner. Some partner cars belong to vendors who aren't GST-registered. On those bookings Revv acts as the booking platform and doesn't charge or collect any GST , so you'll receive a payment receipt , issued on behalf of the partner, rather than a tax invoice. The receipt shows the full amount you paid and can be used for expense reimbursement , but it can't be used to claim input tax credit . Either way, your invoice or receipt is available in the app under Bookings and is emailed to you after your trip.